Retail, Apparel, E-commerce

Online Reservations & Guest Support Specialist – Entry Level

RemoteRemoteFull TimeJunior / Entry-levelPosted 9 days agoVisa sponsorship available

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

reservations
scheduling
guest inquiries
email
phone
messaging platforms
accurate records
calendars
service documentation
timelines

Nice to have

guest services
customer support
hospitality
administrative roles

Role summary

Destination Knot is seeking a remote, entry-level Reservations & Guest Support Specialist to provide client-facing and administrative support. This role involves managing reservation requests, responding to guest inquiries via various platforms, maintaining accurate records, and ensuring timely processing of confirmations and updates. The ideal candidate is organized, service-oriented, detail-attentive, and comfortable working independently in a remote setting, with basic computer proficiency and the ability to learn new systems. Previous experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required.

Reservations & Guest Support Specialist – Remote

Location: Remote (United States) About Us

We are a coordination-focused services company that supports clients with reservations, scheduling, and guest-related service needs. We prioritize organization, clear communication, and delivering a consistently positive client experience. Position Overview:
The Reservations & Guest Support Specialist provides client-facing and administrative support related to reservations, scheduling, and guest inquiries. This role is responsible for maintaining accurate records, assisting with confirmations and updates, and ensuring timely, professional communication throughout the coordination process.
This position is well-suited for individuals who are organized, service-oriented, and comfortable working independently in a remote environment. Key Responsibilities:
Assist with reservation requests, confirmations, and scheduling updates
Respond to guest inquiries via email, phone, and messaging platforms
Maintain accurate records, calendars, and service documentation
Monitor timelines to ensure changes and confirmations are processed correctly
Provide general guest support to ensure a smooth and positive experience
Follow established workflows and quality standards
Collaborate with internal team members to support daily operations Qualifications & Skills:
Strong customer service and communication skills
High attention to detail and organization
Ability to manage multiple tasks in a remote work environment
Basic computer proficiency and ability to learn new systems
Professional, reliable, and responsive
Previous experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required. Work Environment & Schedule:
Fully remote position
Flexible scheduling may be available
Training and ongoing guidance provided Why Work With Destination Knot:
Remote work flexibility
Structured and supportive work environment
Clear expectations and established processes
Opportunity to build coordination and guest support skills How to Apply:
Qualified candidates are encouraged to submit an application for review. Selected applicants will be contacted regarding next steps.

Ready to apply?

You'll be redirected to Destination Knot's application page.