Supervisor, Vault Operations (Sun - Wed)

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Schedule: Sunday - Wednesday 6:00AM to 4:30PM

About the Company

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

Position Summary

The Supervisor, Operations supports daily operational workflows for the Fanatics Collect platform, including intake, authentication coordination, vault operations, and fulfillment. This role provides frontline supervision to ensure accurate, efficient execution of processes and adherence to service-level agreements.

Key Responsibilities

Supervise daily operations across vaulting, inventory, and fulfillment workflows

Ensure accurate and timely handling of inbound and outbound collectibles

Monitor KPIs (accuracy, turnaround time, throughput) and escalate issues as needed

Assign tasks and provide day-to-day direction to operations staff

Support onboarding and training to ensure adherence to SOPs

Identify and resolve routine operational issues; escalate complex challenges

Coordinate with partners (authentication, logistics, customer experience)

Support inventory audits and reconciliation activities

Ensure compliance with safety, security, and operational standards

Qualifications

3–5 years of experience in operations, warehouse, or logistics environments

Prior experience leading or supporting frontline teams

Familiarity with WMS, ERP, or fulfillment systems

Strong organizational and problem-solving skills

Good to work in fast-paced, process-driven environments

Effective communication and teamwork skills

Working Conditions

Based in a fulfillment or vault facility with occasional evening/weekend support during peak periods. Limited travel may be required.

Career Path

Next Level: Manager, Operations

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.

Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here.