Teleservices Engineer/Architect, Journeyman

FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.

Overview of position

We are looking for a Teleservices Engineer/Architect, Journeyman to work in Indianapolis, IN An active Secret Clearance and United States Citizenship are required to be considered for this position.

Responsibilities

• Provide platform engineering support for DFAS CCE NIPRNet enclave
• Process and resolve Tier 3 DFASNow support tickets
• Support implementation of new hardware and software technologies
• Assist with CCE infrastructure monitoring activities
• Support virtualization and directory services operations
• Document technical solutions and effort in ticketing system
• Participate in CCB change control processes
• Support Teleservices infrastructure (VoIP, fax systems, conferencing)
• Coordinate with senior engineers on complex technical issues
• Support testing and validation of CCE changes

Experience/Skills

• 5+ years systems engineering experience
• Windows Server administration (AZ801-802 certification)
• Security+ certification
• Experience with enterprise virtualization platforms
• Proficiency in Windows Server and basic Linux administration
• Knowledge of MECM, SCOM, and Microsoft management tools
• Experience with Active Directory
• Familiarity with VoIP and teleservices technologies
• Experience with ticketing systems

Preferred Qualifications

• CISSP certification (upgrade path)
• Azure administrator certification
• VMware VCP certification
• Experience with DFAS systems
• Knowledge of DISA STIGs
• VoIP/Unified Communications experience
• PostgreSQL database experience

Education

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field

Certifications

• Microsoft Azure AZ-801 & AZ-802
• CompTIA Security+ or equivalent

Clearance

• Active Secret clearance is required.
• Must be a United States Citizen and pass a background check.
• Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).
• FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.