Technical Support Engineer
Required skills
- customer cases
- phone
- Service Level Agreements
- technical support
- diagnosis
- customer education
- replacement parts
- hardware
Nice to have
- Technical retail experience
- Apple Genius bar
- Geek squad
- Dental
- hygienist
- lab technician
Role summary
Formlabs is seeking a Technical Support Engineer to be the primary gateway for customers, providing unparalleled support and education. This role involves accepting and working on customer cases via email and phone, responding within SLAs, diagnosing issues, and educating users to keep their 3D printers operational. You will dispatch replacement parts and hardware, and act as the voice of the customer for feedback on software and hardware. The ideal candidate has 1+ years of customer service, education, or hardware support experience and strong communication skills. Bonus skills include technical retail, dental, or additive manufacturing experience, or a STEM degree.
About Formlabs:
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.
Your Impact:
To serve as the primary gateway for our customers, providing unparalleled support and education. We are committed to being the first point of contact, offering expertise and assistance that goes beyond problem-solving. Our goal is to empower users by delivering clear, reliable guidance and fostering a culture of continuous learning. As ambassadors of Formlabs, we strive to create a positive and impactful customer experience, ensuring that every interaction leaves our users more informed, confident, and satisfied with their Formlabs products.
What You’ll Do:
About You:
Bonus Skills:
Our Benefits & Perks:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
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