Healthcare

Back Office Lead

Seattle, WAOnsiteFull TimeLeadPosted 1 month ago

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Required skills

Medical Assistant
Back Office Lead
Clinical Practice
Patient Experience
Scheduling
Compliance
Safety
Training
Dermatology
Cosmetics

Nice to have

Performance Reviews
Service Recovery
Process Improvement

Role summary

Seeking a Back Office Lead to oversee daily clinical support services in a medical practice. This leadership role involves ensuring consistent workflows and a high-quality patient experience by coaching Medical Assistants, coordinating staffing, and monitoring compliance and safety. Responsibilities include training new staff, managing supplies and facilities, and assisting with performance reviews. Requires a High School diploma, Medical Assistant program graduate, current certification, and 1-2 years of related experience. The role emphasizes leadership in a clinical setting, focusing on operational efficiency and patient care.

Frontier Dermatology invites skilled and dedicated professionals to explore our openings throughout our 35+ locations in Oregon and Washington, and become an integral part of our operational success. Our team is essential to our mission of providing exceptional patient care, and we are looking for individuals who share our commitment to excellence. Join us in shaping the future of dermatological support services while advancing your career in our esteemed medical practice.

Grow With Us: We’re excited to introduce a new Lead Medical Assistant opportunity for those desiring to enter the Leadership field!

Position Details:

Overview: Do you enjoy taking the lead in a clinical practice? Work alongside our our clinical Medical Assistants in conjunction with leadership team to ensure consistent workflows, and high quality patient experience.

Job Title: Back Office Lead

Reports To: District Supervisor

Location: Seattle Northgate

Schedule: Monday-Friday, variable day off 7:00 am-5:00 pm

Wage Range: $25.00-$31.00 (Leads are also paid an hourly differential. Pay is dependent upon a combination of multiple factors including but not limited to work experience, transferable skills, business needs, and geographic market availability)

Overview:

The Back Office Lead (BOL) plans, organizes, and leads day-to-day clinical support services across assigned locations in partnership with the District Supervisor and District Manager. This role provides in-clinic coverage, coaches and trains Medical Assistants, and coordinates staffing to ensure consistent workflows and a high-quality patient experience. The Back Office Lead supports compliance, safety, and operational readiness by monitoring clinical tasks/logs, reinforcing standards, and escalating issues as needed.

Daily Operations, Coverage & Scheduling

Perform a day-end walk through at assigned location to verify that all exam rooms and shared patient areas are clean, doors locked, and lights are off or delegated to other clinical staff.

Counsel clinical staff if rooms are left dirty, supplies are not stocked, instruments are not cleaned, or clinical logs (including tasks, labs, path, or other) are not up to date. Jump in to assist as needed and help teams prioritize.

Round on the MA team daily, preferably multiple times per day. Schedule additional time at clinics with higher patient volumes, new staff, etc. as appropriate. Determined in partnership with the District Supervisor and/or Manager.

Assigned to work in clinic a minimum of 2 days per week up to 5 days per week for sick call, planned vacation coverage, vacancies, or training coverage.

Ensure “Float” MAs have shift start and end times, locations, and directions each day.

Prepare schedules in Schedule Anywhere Shifts as requested by the District Supervisor (or other scheduling spreadsheets/software) 2 months in advance.

Compliance Monitoring, Service Recovery & Safety

On a weekly basis, verify all the provider’s EMA path and lab logs are correctly updated by the MAs and providers and communicate discrepancies to each clinical team as appropriate.

Monitor tasks daily to ensure each clinical team is completing tasks in a timely manner. Help facilitate extra assistance when tasks get behind to maintain compliance and patient outreach standards.

Assist with clinical issues involving patients, providers, or staff. Document service recovery steps and review with District Supervisor as needed.

Facilitate MA needle stick protocols: ensure paperwork is complete throughout the process. Work with Employee Health and Safety Officer and inform the District Supervisor right away if issues arise.

Attend monthly safety meetings.

Training, Competency & Clinical Services Support

Provide clinical training for new MAs. Assign back up trainers for days covering in clinics or out of office. Monitor training logs and progress toward milestones for both trainers/trainees.

Document and update progress toward required performance standards required to perform various clinical support functions.

Full understanding of all clinical services provided by location including but not limited to; general dermatology, cosmetics, Mohs, Xtrac, UVB, PDT, etc. And front office or other workflows as appropriate and identified by the District Supervisor.

Supplies, Equipment & Facility Readiness

Assign and monitor Monthly Location Checks (expired meds, AED check, etc.). Order replacement items as needed. Perform Annual and Quarterly Facility Reviews, report issues to the District Supervisor as needed.

Assist in ordering supplies, opening packages, restocking, and managing supply expiration dates as assigned by the District Supervisor.

Team Communication & Staffing Support

Coordinate and present at scheduled MA meetings. Work with District Supervisors on the most appropriate and highest priority agenda items.

Assist the District Supervisor with annual performance reviews.

Participate in interviews as needed.

Education and/or Experience:

High School diploma or general education degree (GED); and

Graduate of an accredited Medical Assistant program or equivalent; current Medical Assistant Certification/Registration; and

One to two years related experience and/or training; or equivalent combination of education and experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Washington Pay Range$25—$31 USD

Frontier Dermatology (FD) is committed to Equity, Inclusion, and Diversity. All qualified applicants will receive consideration for employment and job advancement opportunities without regard to race, color, religion, gender identity, national origin, age, or any other protected status under federal, state, or local law.

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Back Office Lead

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