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Facilities Management, Home Services, HVAC, Plumbing, Electrical, Business Services

Business Development Account Manager

Columbus, OHOnsiteFull TimePosted 2 days ago

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Required skills

  • B2B sales
  • new business development
  • prospecting
  • cold calling
  • referrals
  • networking
  • sales opportunities
  • customer relationships
  • CRM software
  • business technology

Nice to have

  • commercial services
  • construction services
  • facility-related products
  • facilities managers
  • maintenance directors
  • commercial property managers

Role summary

Thomas Door is seeking a Business Development Account Manager in Columbus, Ohio, to expand its customer base for commercial door services. This field-based role focuses on new business development, building relationships with facilities managers and other decision-makers, and identifying opportunities for installation, repair, service, and preventative maintenance. The ideal candidate is self-motivated, comfortable working independently, and skilled in B2B sales, prospecting, and relationship management. Responsibilities include developing and executing a territory plan, converting prospects, managing acquired accounts, and utilizing CRM software. Experience in commercial services or facility-related sales is preferred.

Business Development Account Manager – Commercial Door Services

Thomas Door | Columbus, Ohio

Full-Time | Base Salary + Commission | Car Allowance

About Thomas Door

Thomas Door is an established commercial door company serving businesses and facilities throughout Central Ohio. We specialize in commercial door installation, repair, service, and preventative maintenance, including automatic pedestrian doors, overhead doors, revolving doors, and related door systems.

We are looking for a motivated, outgoing, and results-driven Business Development Account Manager to help expand our customer base throughout Central Ohio and surrounding markets.

About the Position

This position is focused primarily on new business development. We are looking for someone who enjoys getting out in the field, meeting new people, building relationships, and creating sales opportunities.

The successful candidate will proactively visit commercial and institutional facilities, introduce Thomas Door's services, and develop relationships with facilities managers, maintenance directors, property managers, and other key decision-makers.

Once new customers are established, this individual will continue managing and growing those relationships, identifying additional service, preventative maintenance, and installation opportunities.

This is a field-based sales position, not an inside sales or order-taking role. The ideal candidate is comfortable walking into businesses, introducing themselves, and developing opportunities through consistent prospecting and follow-up.

The assigned territory will generally include locations within approximately two hours of Columbus, Ohio.

What We're Looking For

We want someone who enjoys the challenge of developing new business and takes pride in building lasting customer relationships.

The right person will be proactive, persistent, professional, and comfortable meeting new people every day. They will understand that successful business development requires consistent activity, strong follow-up, and a commitment to earning customers' trust.

Key Responsibilities

New Business Development

  • Identify and pursue new commercial and institutional customers through in-person prospecting, cold calling, referrals, networking, and other business development activities.
  • Regularly visit commercial facilities to introduce Thomas Door and explain our service and installation capabilities.
  • Build relationships with facilities managers, maintenance directors, property managers, and other decision-makers.
  • Develop and execute a territory prospecting plan to consistently generate new business opportunities.
  • Convert prospects into active, long-term Thomas Door customers.

    • Account Management & Sales

  • Maintain and grow relationships with customers acquired through new business development efforts.
  • Serve as a primary sales contact for assigned accounts, ensuring consistent communication and follow-up.
  • Identify opportunities for additional repair, service, replacement, and installation work.
  • Promote and sell recurring preventative maintenance agreements for commercial door systems.
  • Conduct site visits, assess customer needs, and prepare estimates and proposals for installation and replacement projects.
  • Follow opportunities through the sales process, from initial contact to closing.

    • CRM & Internal Coordination

  • Utilize ServiceTitan and its CRM module to document sales activities, manage prospects, track opportunities, and schedule follow-ups.
  • Maintain accurate customer records and an organized sales pipeline.
  • Work closely with our service, dispatch, and installation teams to coordinate customer needs and ensure a positive customer experience.
  • Track and report sales activity, new customer acquisition, and pipeline development.

    • Qualifications

    Required

  • Previous business-to-business (B2B) sales experience.
  • Demonstrated ability to prospect, develop new relationships, and generate sales opportunities.
  • Strong communication, interpersonal, and organizational skills.
  • Self-motivated, dependable, and comfortable working independently in the field.
  • Willingness to conduct regular in-person prospecting and customer visits.
  • Ability to manage multiple accounts, opportunities, and follow-up activities.
  • Comfortable using CRM software and standard business technology.
  • Valid driver's license and ability to travel throughout the assigned territory.

    • Preferred, But Not Required

  • Experience selling commercial services, building maintenance, construction services, or other facility-related products and services.
  • Existing relationships with facilities managers, maintenance directors, or commercial property managers.
  • Experience with commercial doors, automatic doors, overhead doors, or architectural hardware.
  • Experience preparing service or installation estimates.
  • Familiarity with ServiceTitan or similar CRM software.

    • Commercial door industry experience is not required. We are willing to provide industry-specific training to the right candidate with strong B2B sales experience and a proven ability to develop new business.

    Compensation & Benefits

  • Competitive base salary plus commission.
  • Opportunity to earn additional income through new customer acquisition and account growth.
  • Monthly vehicle allowance.
  • Company-provided cell phone and laptop.
  • Industry and product training.
  • Support from an established service and installation team.
  • Opportunity to build and manage a long-term customer portfolio.
  • Additional company benefits discussed during the interview process.

    • Our goal is simple: Become the commercial door service provider of choice for more businesses throughout Central Ohio.

    If you have B2B sales experience, enjoy working in the field, and want an opportunity to build a successful territory with an established commercial service company, we encourage you to apply.

    Thomas Door is an Equal Opportunity Employer.

    EEO Statement

    We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request accommodation on the basis of disability for completing this on-line application, please contact Human Resources.

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