Remote ServiceNow Business Analyst

RemoteRemoteFull Time$59–$60 /hrPosted 28 days agoVisa sponsorship availableHidden Gem · Himalayas

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Required skills

ServiceNow
Business Analyst
ServiceNow Business Analyst
ServiceNow implementations
process automation
Agile
Scrum
sprint planning
retrospectives
daily stand-ups

Nice to have

ITIL frameworks

Role summary

A remote ServiceNow Business Analyst is needed with 5+ years of experience, including 3 years focused on ServiceNow implementations and process automation. The role requires expertise in Agile/Scrum, ServiceNow integrations (REST/SOAP), CSM features, advanced features like Flow Designer and Virtual Agent, data migration, and cloud technologies (AWS, Azure). A deep understanding of ITSM, ITOM, CSM, CMDB, ITIL frameworks, and strong analytical and documentation skills are essential. ServiceNow CSA certification is required. The analyst will collaborate with stakeholders to define requirements for various ServiceNow modules.

Remote ServiceNow Business Analyst needs 5+ years of experience as a ServiceNow Business Analyst, with at least 3 years specifically focused on ServiceNow implementations and process automation..

Remote ServiceNow Business Analyst requires:

Experience working in Agile/Scrum environments, including participation in sprint planning, retrospectives, and daily stand-ups

Knowledge of ServiceNow integrations (REST/SOAP) and data management

Familiarity with ServiceNow CSM features, including Case Management, Customer Portals, Knowledge Management, Omnichannel Engagement (email, chat, virtual agent), and experience configuring and optimizing customer service processes

Familiarity with advanced ServiceNow features like Flow Designer, Virtual Agent, or Performance Analytics

Experience with data migration and integration projects involving ServiceNow

Understanding of cloud technologies (AWS, Azure) and how they integrate with ServiceNow

MST or PST time zone

Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB.

Strong ability to analyze business requirements, model processes, and translate them into technical specifications. Proficiency in creating user stories, workflows, and process documentation.

A solid understanding of ITIL frameworks, particularly in the context of ServiceNow, is highly beneficial.

ServiceNow Certified System Administrator (CSA) certification required.

Remote ServiceNow Business Analyst duties:

Collaborate with business stakeholders to understand their needs and document detailed business requirements for ServiceNow solutions, including ITSM, ITOM, CSM, CMDB, and other ServiceNow modules.

Originally posted on Himalayas

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