Assistant Spa Manager

Garner, NCOnsiteFull TimeManager / Head$16–$20 /hrPosted 2 months ago

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Required skills

customer service
sales
spa operations
sales performance
marketing strategy
data analysis
compliance
independent work
flexible schedule

Nice to have

tech savvy
fast learner

Role summary

Seeking an Assistant Spa Manager to oversee daily operations, drive sales, and provide exceptional customer service. This role involves coaching, mentoring, and hiring spa professionals, as well as developing marketing strategies and performing data analysis to ensure business success. The ideal candidate possesses strong sales and customer service skills, a strong work ethic, and the ability to lead and work independently. Experience in spa operations is not required, but a passion for growth and leadership is essential.

Benefits:

Health insurance
Opportunity for advancement
Training & development
Wellness resources
Bonus based on performance
401(k)
Employee discounts

Our ideal candidate is seeking growth and has the capability to take direction, lead others and work independently. This role requires impeccable customer service skills with strength in sales and work ethic. They will need to coach, mentor and hire our future spa professionals. Spa experience is not necessary nor recommended to apply for this role.

Job Description: Assistant Manager looking to grow with the brand impeccable customer service and sales experience
Responsibilities:

Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
Oversee and manage daily operations of the Spa
Manage and drive spa sales performance
Assist in developing talented spa professionals
Membership education and sales - including sales goals and incentives
Passionately promote products and services
Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)
Excellent verbal and communication skills
Fast learner and tech savvy
Comfortable in a fast paced work environment. We are a small location but high volume
Create marketing strategies aimed at maximizing revenue and profits
Perform data analysis that drives business decisions and success
Use sound judgment, work independently, with minimal supervision.
Plan and direct to meet the daily needs of the operation.
Maintain the utmost cleanliness and soothing ambiance of the premises
Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
Motivates and empowers the team to achieve high standards.

Incentives:

Bonus based on performance
Discounts with Verizon Wireless and KinderCare
Health insurance
Growth opportunities available
Discounted services and gift cards

Ready to apply?

You'll be redirected to Hand & Stone - 70 Durbin Pavilion Dr - Saint Johns, FL's application page.

Assistant Spa Manager

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Required skills

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