Call Center Trainer
Required skills
- call center
- trainer
- sales
- customer service
- training
- onboarding
- agent development
- sales techniques
- objection handling
- customer engagement
Nice to have
- sales-driven contact center
- training effectiveness
- agent performance improvement
- curriculum design
- train-the-trainer
- QA
Role summary
Intellipet is seeking a Call Center Trainer for a full-time, remote or hybrid position. The role involves preparing sales-driven contact center agents for success through hands-on training, including facilitation, live call coaching, roleplay, curriculum development, and performance diagnosis. Responsibilities include creating and improving training materials, providing feedback, and documenting outcomes. Minimum qualifications include 2-5 years of call center experience in sales or customer service, with strong knowledge of sales techniques, objection handling, and CRM workflows. Proficiency with Google Workspace and learning management systems is required. Preferred experience includes working in a sales-driven contact center and measuring training effectiveness.
Call Center Trainer
Full-Time | Fully Remote or Hybrid | $50,000–$65,000 base + annual incentive | 40 hours weekly within 7 AM–6 PM CST
About the Role
Intellipet is hiring a Call Center Trainer to prepare new and existing agents for success in a sales-driven contact center. This is a hands-on training role that combines facilitation, live call coaching, roleplay, curriculum development, performance diagnosis, and measurable skill improvement.
Minimum Qualifications
What You’ll Do
Preferred Experience
Why Join Us
Hiring Process
Applicants complete a short online assessment through TestGorilla before interview consideration. Interviews focus on specific examples of facilitation, coaching, curriculum creation, root-cause analysis, and measurable performance improvement.
