Medical Front Office - Patient Service Specialist - KORT - Float
Required skills
- High School Diploma
- GED
- Front Desk Experience
- Insurance Verification Experience
- Medical Office Experience
- Greet patients
- Register patients
- Schedule patient appointments
- Collect co-pays
- Insurance authorizations
Nice to have
- Health Care Experience
- Scheduling Experience
Role summary
Seeking a full-time Patient Service Specialist for a float position in Louisville, KY, covering outpatient physical therapy centers. This role is crucial for creating an exceptional patient experience from the front desk. Responsibilities include greeting and registering patients, scheduling appointments, managing co-pays, insurance authorizations, and verifications, and communicating with various external parties. The position requires reliable transportation and a clean driving record due to travel between centers. Benefits include comprehensive health plans, PTO, and a 401(k) match.
Overview
Position: Patient Service Specialist
Location: Louisville, KY (Ath. Trainers & Admin Center)
Type of Employment: Fulltime - FLOAT
Schedule: Weekdays - Varies
Compensation: Starting at $17/hour (pending experience)
***This is a FLOAT position, which requires traveling between teams/centers in the greater Louisville area.***
***Reliable transportation and a clean driving record is preferred.***
When patients enter our outpatient physical therapy center in Louisville, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Why Join Us: (benefits for full-time at 32+ hours/week)
- Start Strong: Our mentorship and orientation programs ensure a successful transition
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Qualifications
Minimum Qualifications:
- High School Diploma or GED
- 1 Year of Front Desk Experience
- Insurance Verification Experience
- 1 Year of Medical Office Experience
Preferred Qualifications:
- Health Care Experience
- 1 Year of Scheduling Experience
Additional Data
Go Anywhere with Us! 1900 centers in 39 states offering internal movement.Equal Opportunity Employer/including Disabled/Veterans.
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