Medical Front Office - Patient Service Specialist
Required skills
- Front Desk experience
- Healthcare experience
- Greet and register patients
- Schedule patient appointments
- Collect co-pays
Nice to have
- Insurance Verification Experience
- Previous Therapy Experience
Role summary
We are seeking a Patient Service Specialist for our outpatient physical therapy center in Tinley Park, IL. This full-time role involves managing both patient and business operations at the front desk, ensuring an exceptional patient experience. Responsibilities include greeting and registering patients, scheduling appointments, managing co-pays, insurance authorizations, and verifications, and communicating with various external parties. The ideal candidate will have a High School Diploma or GED, 1 year of front desk and healthcare experience. Preferred qualifications include insurance verification and previous therapy experience.
Overview
Position: Patient Service Specialist
Location: 17517 S. 80th Ave., Unit A, Tinley Park, IL 60477
Type of Employment: Full-time
Schedule: Monday - Friday (2 evenings until 7 pm per week)
Compensation: $19.00 - $20.00/hour (pending experience)
When patients enter our outpatient physical therapy center in Tinley Park, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Why Join Us: (benefits for full-time at 32+ hours/week)
- Start Strong: Our mentorship and orientation programs ensure a successful transition
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
Qualifications
Minimum:
- High School Diploma or GED
- 1 Year Front Desk experience
- Healthcare experience
Preferred:
- Insurance Verification Experience
- Previous Therapy Experience
Additional Data
Equal Opportunity Employer/including Disabled/Veterans
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