Construction Claims Consultant

PRIMARY PURPOSE: To provide claims advocacy representing our design and construction clients. Analyze and consult with clients on complex or technically difficult design and construction professional liability and general liability claims; to help clients navigate complex insurance programs; to coordinate claims management within industry best practices and specific client service requirements; and to providing high levels of customer service.

ROLE: The Senior Claims Consultant will have the following skills sets and be able to:

• Perform in depth coverage analysis, investigation, liability and potential exposure analysis
• Understand claims-made policies
• Investigate and resolve coverage disputes
• Assist insureds with the development and implementation of resolution strategies of professional and general liability claims
• Assist as needed with development of client’s claims programs
• Have superior written and verbal communication skills
• Highly organized and efficient in a fast-paced multi-tasked environment
• Able to prioritize effectively to accomplish objectives with creativity and enthusiasm, and with minimal supervision.
• Demonstrate high level of understanding of individual state and civil laws, claims practices and regulatory requirements.
• Proven ability to analyze coverage and draft coverage response letters on complex matters.
• Strong analytical and organizational skills
• Excellent influencing and negotiation skills; proven ability to collaborate and build relationships across teams.
• Flexibility to travel.
• Exercise’s initiative: demonstrates accountability, adaptability, service motivation, respects the differences of others, and accepts personal responsibility.
• Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint and Word

• Bachelor of Arts or Sciences degree in business field, related field, or equivalent practical insurance claim management experience
• Substantial knowledge of the practices and procedures of Third Party Administrators, and the skill to effectively develop long term partnerships that meet client expectations and needs
• Proven experience in the evaluation of the accuracy of property and casualty claim reserving practices
• Strong knowledge the evaluation, interpretation and communication of insurance claims and coverage
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal and interpersonal communication skills required
• Understands industry trends and governmental regulations
• Ability to complete continuing education requirements as needed
• Ability to attend company, department, and team meetings as required, including industry training sessions
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
• Ability to efficiently organize work and manage time in order to meet deadlines
• Ability to travel by automobile and aircraft
• Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
• Ability to work on a computer for a prolonged amount of time
• Ability to work outside of normal business hours as needed
• Legally able to work in the United States