Drive Manager / Service Advisor
Required skills
- customer service
- product offerings
- inventory needs
- technician scheduling
- customer experience
- concierge support
- phone
- in person
- technicians' time
- organized
Nice to have
- automotive industry
- retail sales
- restaurant industry
- hospitality
Role summary
The Drive Manager / Service Advisor is responsible for overseeing the customer experience in the service lane, acting as the primary point of contact for vehicle owners. This role involves managing the flow of the drive lane, providing concierge support, explaining repair processes, and ensuring efficient technician scheduling. Previous experience in customer service, retail sales, restaurant, or hospitality is welcomed, though direct automotive industry experience is not required but preferred. Key qualifications include strong organizational and communication skills, the ability to manage others, and excellent time management.
Drive Manager / Service Advisor
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Responsibilities
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Clean driving record
- Willing to submit to a pre-employment background check
What We Offer:
- Medical, Dental & Vision
- 401k with Match
- Paid Vacation
- Growth Opportunities
- Paid Training
- Family Owned and Operated
- Long Term Job Security
- Health and Wellness
- Accident & Critical Illness
- HSA/Flexible Spending
- Pet Insurance
- Employee Discounts
- State of the Art Facility
- Paid Certification
- Ongoing Certification
- OEM Certification
- Busy Shop
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.
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