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Information Technology & Services

Sr. Program Operations Manager III (6895)

Washington, DCOnsiteFull TimeManager / Head$129,000–$211,000 /yrPosted 4 days ago

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Required skills

  • TS/SCI with CI Polygraph
  • bachelor’s degree
  • Information Technology Management
  • IT Project Management
  • agile projects
  • business process analysis
  • change management
  • large complex IT programs
  • Federal customers
  • new product development

Nice to have

  • growth mindset
  • performance-based bonuses
  • company-paid training
  • referral bonuses

Role summary

MetroStar is seeking a Sr. Program Operations Manager III to manage client relationships and project teams for government contracts. This role involves overseeing project financials, staffing, reporting, and process improvement initiatives. The ideal candidate will have a minimum of ten years of IT Project Management experience, focusing on agile projects, with at least three years in business process analysis and change management. A PMP certification and active TS/SCI with CI Polygraph are required. The position emphasizes team development, stakeholder management, and ensuring project quality and customer satisfaction within the defense sector.

As Sr. Program Operations Manager III, you will be interfacing with the client/government leadership on topics related to the project; provide overall direction/guidance to the project team; perform all administrative functions related to government contracting (staffing, financials, reporting, etc.); and have a growth mindset to determine opportunities to support the client on other efforts.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

  • Develop, cultivate, and manage client relationships
  • Maintain lines of communication and delivery with government contracts and contracts technical representative staff
  • Assist in team development while holding teams accountable for their commitments and removing roadblocks to their work; leverage organization resources to improve capacity for project work; and interview, select, develop and evaluating team members
  • Define and manage project management processes and champion ongoing process improvement initiatives to implement best practices for technical project management
  • Team build and promote the empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high levels of quality for the team
  • Manage project financials and supporting contract documents ensuring a healthy project gross margin, appropriate staff utilization, funding and contracts paperwork, invoicing and payments, budge to actual variances, financial and staffing projections, estimate to complete and estimate at completion, project management review reporting, and, if appropriate, earned-value reporting
  • Prioritize, lead, and manage tasking of project team and completion of assignments
  • Evaluate, prioritize, and manage impacts of project scope changes
  • Collect and translate business requirements into technical requirements
  • Escalate project risks to the appropriate MetroStar and client stakeholders
  • Report to a MetroStar Sr. Director who will provide support, guidance, information, and resources to help you be successful

    • What you’ll need to succeed:

  • You have active TS/SCI with an CI Polygraph.
  • You have, at a minimum, a bachelor’s degree in Computer Science, Information Technology Management or Engineering, or other comparable degree or experience.
  • You have a minimum of ten (10) years of IT Project Management experience, focusing on agile projects.
  • You have at least three (3) years specialized experience in business process analysis and change management.
  • You have a Project Management Professional (PMP) certification
  • You have experience managing large complex IT programs for Federal customers related to new product development and modernization
  • You have experience strategizing, planning, leading organizing, and motivating project delivery team
  • You have experience monitoring and managing the financials and staffing of an IT program
  • You have strong interpersonal skills including mentoring, coaching, collaborating, and team building
  • You have strong written and oral communication skills
  • You have demonstrated ability to determine and implement improvements for program to achieve quality, and customer excellence.

    • SALARY RANGE: $129,000 - $211,000

    The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including:

  • The candidate's professional background and relevant work experience
  • The specific responsibilities of the role and organizational needs
  • Internal equity and alignment with current team compensation
  • This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
  • Performance-based bonuses
  • Company-paid training and/or certifications
  • Referral bonuses

    • Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.

    Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.

    Benefits: All full-time employees are eligible to participate in our benefits programs:

  • Health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid time off (PTO) and holidays
  • Parental Leave and dependent care
  • Flexible work arrangements
  • Professional development opportunities
  • Employee assistance and wellness programs

    • Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

    Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.

    What we want you to know:

    In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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