Field Services Coordinator - On Site - Knoxville Office

Objective of the role:

The Field Services Coordinator supports the successful delivery of global Field Services projects by coordinating schedules, logistics, documentation, and communications across internal and external stakeholders, suppliers, and the Field Services team. The role ensures the team is organized and prepared for system deployments, maintains accurate operational records and project documentation, and provides administrative and coordination support to the Director, Field Services and wider team to ensure the efficient execution of Field Services operations.

Key Responsibilities:

• Maintain the Field Services calendar, resource schedules, deployment activities, and project milestones.

• Coordinate weekly Field Services meetings, including agendas, logistics, action items, and minutes.

• Communicate schedule updates, deployment changes, and key operational information to the team.

• Coordinate deployment logistics, including hardware ordering and delivery tracking, project documentation, installation information, and deployment materials.

• Maintain departmental documentation and records, support project completion and handovers, and escalate scheduling or operational issues to the Director, Field Services.

Essential Experience:

• 3+ years’ experience in coordination, administration, operations, or project support, preferably in Field Services, SaaS, technology, or project delivery.

• Strong experience coordinating schedules, logistics, and multiple concurrent projects.

• Excellent written and verbal communication skills.

• Highly organised with strong time management and prioritisation skills.

• Strong problem-solving skills, attention to detail, and ability to work independently and collaboratively.

Education Background:

Diploma or Bachelor’s degree in Business Administration, Operations Management or a related field.