Healthcare, Physical Therapy, Rehabilitation

Medical Front Office - Patient Service Specialist

Rogers, MNOnsiteFull TimeEntry-level (exp-based)$18–$20 /hrPosted 1 month agoVisa sponsorship available

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Required skills

Greet patients
Register patients
Schedule appointments
Collect co-pays
Insurance authorizations
Insurance verifications
High School Diploma
GED

Nice to have

Front Desk Experience
Insurance Verification Experience

Role summary

This part-time Patient Service Specialist role in Rogers, MN, focuses on creating an exceptional patient experience at an outpatient physical therapy center. Responsibilities include greeting and registering patients, scheduling appointments, managing patient check-in/check-out, collecting co-pays, and handling insurance authorizations and verifications. The role requires strong communication and customer service skills, with preferred qualifications including 1 year of front desk experience and insurance verification experience. The position is onsite, with a set schedule of Fridays from 7:30 am to 3:30 pm, and potential for additional hours.

Overview

Patient Service Speicalist

Rogers, MN

Location: 21395 John Milless Drive, Suite 600, Rogers, MN 55305

Position Type: Part Time

Schedule: Friday, 7:30am-3:30pm

Additional Hours may be available at other surrounding clinics

Compensation: $17.50 - $20.00/hour - based on experience

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
Schedule patient appointments in person and via phone
Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

High School Diploma or GED required

Preferred Qualifications:

1 Year of Front Desk Experience
Insurance Verification Experience

Physical Requirements:

Ability to walk, stand, bend, and reach consistently throughout a work day/shift
Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
Ability to carry office supplies up to 10lbs
Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
Ability to speak and hear sufficiently to understand and give directions

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement

Equal Opportunity Employer/including Disabled/Veterans

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