Scenthound Corporate Scenters Verified
Pet Care, Franchising, Retail
General Manager
Fairfield, CTOnsiteFull TimeManager / Head$60,000–$70,000 /yrPosted 1 month ago
Required skills
- management experience
- membership sales experience
- customer service experience
- reliable transportation
- smoke-free environment
- integrity
- honesty
- compassion
- independent problem solver
- adaptable
Nice to have
- competitive hourly base pay
- tips
- performance bonuses
- merit-based pay increases
- paid vacation
- 6 company holidays
Role summary
Scenthound is seeking a General Manager (Scenter Manager) to lead their team with strong leadership, sales expertise, and exceptional customer service. This hands-on role requires managing day-to-day operations with a focus on key performance indicators like Labor Efficiency Ratio, Average Ticket Price, and Rebook Ratio. Responsibilities include driving membership sales through education, maintaining team knowledge, providing mentorship and development, upholding quality standards, and ensuring a safe and positive environment for dogs and staff. The ideal candidate is an independent problem solver with strong communication, time management, and technology proficiency.
Benefits:
This position requires:
Tasks:
- 401(k)
- Bonus based on performance
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
- Direct career growth path to Regional or Area Management positions and additional options
- Competitive hourly base pay, plus tips; performance bonuses
- Merit-based pay increases
- Paid Vacation
- 6 Company holidays
- Complimentary service membership
This position requires:
- Management experience
- Membership sales experience
- Customer service experience (retail, restaurant)
- Strength to lift up to 70 pounds; stamina to stand for long periods of time
- Reliable transportation
- Willingness to work in a smoke-free environment
Tasks:
- Drive membership sales through health and wellness education
- Maintain a knowledgeable team that prioritizes dog wellness and safety
- Provide leadership, guidance, and mentorship for the Scenter employees
- Drive employee development through leadership, training, and performance reviews
- Uphold quality standards through hands-on participation, employee audits, and training
- Promptly and accurately communicate information from upper management to your team
- Identify when/ where help is needed and provide assistance to keep Scenter on schedule
- Create an environment conducive to teamwork, open communication, and Scenthound values
- Manage client expectations; Resolve customer concerns
- Assist with membership sales
- Ensure the safety of dogs and team members at all times
- Adhere to Scenthound sanitary and cleaning practices
- Effective communication with team members and dog parents
- Leadership, coaching, mentorship
- Recruiting, hiring, and creating a happy and effective team
- Problem-solving
- Attention to detail
- Time-management – ability to make an efficient schedule
- Computer/ technology proficiency
- Accountability; hold oneself and others to a high quality of services
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