Pet Care, Franchising, Retail

General Manager

Fairfield, CTOnsiteFull TimeManager / Head$60,000–$70,000 /yrPosted 1 month ago

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Required skills

Management experience
Customer service experience
Retail
Restaurant
Stand for long periods
Smoke-free environment
Sales expertise
Customer service
Problem solver
Adaptable

Nice to have

Direct career growth path
Regional or Area Management
Competitive hourly base pay
Tips
Performance bonuses
Medical

Role summary

Scenthound is seeking a General Manager (Scenter Manager) to lead their dog wellness center. This role requires strong leadership, sales expertise, and customer service skills. The ideal candidate will be a hands-on leader responsible for managing daily operations, driving membership sales, and ensuring high-quality service and safety standards. Key responsibilities include team leadership, employee development, performance management, and upholding company values. This position offers a direct career path to higher management roles within the company.

Benefits:

401(k)
Bonus based on performance
Competitive salary
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Wellness resources

Perks and Benefits:

Direct career growth path to Regional or Area Management positions and additional options
Competitive hourly base pay, plus tips; performance bonuses
Medical, dental, and vision insurance benefits
Merit-based pay increases
Paid Vacation
Complimentary service membership

About the Position:The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.
This position requires:

Management experience
Customer service experience (retail, restaurant)
Strength to lift up to 70 pounds; stamina to stand for long periods of time
Reliable transportation
Willingness to work in a smoke-free environment

Who We Are Looking For:We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.
Tasks:

Drive membership sales through health and wellness education
Maintain a knowledgeable team that prioritizes dog wellness and safety
Provide leadership, guidance, and mentorship for the Scenter employees
Drive employee development through leadership, training, and performance reviews
Uphold quality standards through hands-on participation, employee audits, and training
Promptly and accurately communicate information from upper management to your team
Identify when/ where help is needed and provide assistance to keep Scenter on schedule
Create an environment conducive to teamwork, open communication, and Scenthound values
Manage client expectations; Resolve customer concerns
Ensure the safety of dogs and team members at all times
Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

Effective communication with team members and dog parents
Leadership, coaching, mentorship
Recruiting, hiring, and creating a happy and effective team
Problem-solving
Attention to detail
Time-management – ability to make an efficient schedule
Computer/ technology proficiency
Accountability; hold oneself and others to a high quality of services

Ready to apply?

You'll be redirected to Scenthound Corporate Scenters's application page.

General Manager

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Required skills

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