Medical Front Office - Patient Service Specialist
Required skills
- High School Diploma/GED
- Front Desk Experience
- Medical Office Experience
Nice to have
- Health Care Experience
- Previous Therapy Experience
- OP Experience
Role summary
We are seeking a Patient Service Specialist to manage the front desk of our outpatient physical therapy center in Arlington, VA. This full-time role involves greeting and registering patients, scheduling appointments, managing co-pays and insurance verifications, and communicating with various external parties. The ideal candidate will have at least 1 year of front desk and medical office experience, with preferred experience in healthcare or physical therapy settings. We offer a supportive environment with mentorship, PTO, and comprehensive benefits.
Overview
Position: Patient Service Specialist
Location: Arlington, VA
Type of Employment: Full time
Schedule: Weekdays - 10:30am to 7:30pm
Compensation: $17-$21/hour - (Pending experience)
When patients enter our outpatient physical therapy center in Arlington, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Why Join Us: (benefits for full-time at 32+ hours/week)
- Start Strong: Our mentorship and orientation programs ensure a successful transition
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Qualifications
Minimum Qualifications:
- High School Diploma/GED required
- 1 Year of Front Desk Experience
- 1 Year of Medical Office Experience
Preferred Qualifications:
- Health Care Experience
- Previous Therapy Experience
- 1 Year of OP Experience
Additional Data
Go Anywhere with Us! 1900 centers in 39 states offering internal movement.Equal Opportunity Employer/including Disabled/Veterans.
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