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Logistics, Transportation, Freight Brokerage, Supply Chain

Account Manager

Tempe, AZHybridFull TimePosted 8 days agoVisa sponsorship available

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Required skills

  • sales pipeline
  • cold calls
  • customer strategy
  • negotiation skills
  • sales margin
  • revenue expectations
  • customer service levels
  • KPIs
  • issue escalation
  • capacity securement

Nice to have

  • logistics industry
  • sales experience
  • customer service experience

Role summary

Spot Freight is seeking an Account Manager to identify new customers, build relationships, and manage accounts. Responsibilities include prospecting, communicating, quoting, developing strategies for profitable growth, and ensuring operational efficiencies for client freight. The role requires achieving sales margin and revenue targets, proactive customer communication, and problem resolution. A Bachelor's degree and logistics industry knowledge are preferred. The position is based in Tempe, Arizona, onsite 5 days a week, with a base salary of $50,000 plus commission. This is a non-exempt, overtime-eligible, full-time position.

Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

About The Role:

Our Account Managers leverage Spot’s services and freight solutions to identify potential new customers, nurture relationships, and build lasting partnerships. Account Managers are responsible for prospecting, communicating, quoting, developing, operating, and maintaining their customer accounts.

Responsibilities:

  • BUSINESS DEVELOPMENT: Understand prospective clients’ unique shipping requirements, and effectively manage a consistent sales pipeline through cold calls and consistent communication.
  • CUSTOMER GROWTH: Design and execute a unique customer strategy for each account that provides continuous, profitable growth opportunities while honoring our commitment to never give back freight.
  • RELATIONSHIPS: Serve as a consultative resource to customers regarding service offerings, market trends, industry standards, and effectively provide quotes considering all variable factors, proactively develop strategies and solutions that address each client’s unique challenges.
  • FREIGHT OPERATIONS: Maintaining operational efficiencies for customer’s freight through; load building, scheduling, issue escalation, and capacity securement. Work with Carrier Sales to secure the best viable options; call carriers to get additional options and track when necessary.
  • RESULTS: Achieve and exceed monthly sales margin and revenue expectations and ensure customer service levels and KPIs are met.
  • COMMUNICATION: Proactively communicate with customers to fulfill commitments, exceed service expectations, and investigate and facilitate the resolution of customer problems with shipment/deliveries.

    • Qualifications:

  • Bachelor's degree
  • Sales and or customer service experience preferred.
  • Knowledge in the logistics industry preferred.

    • Skills:

  • Ability to thrive in a fast-paced environment and meet performance metrics.
  • Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience.
  • Entrepreneurial and competitive spirit, passion, self-motivation.
  • Organization and attention to detail.
  • Adaptability, multi-tasking ability, sense of urgency.
  • Confident decision-making skills, problem-solving ability, and issue resolution skills.

    • Additional Information:

  • $50,000 base pay; potential commission within first year.
  • This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible.
  • Medical, Dental and Vision benefit options
  • PTO
  • 401k
  • Onsite 5 days a week - Tempe, Arizona.
  • Start Date: Early 2027

    • #LI-HT1

    Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success.

    Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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