[SUPPLY CHAIN] Supply Chain Operations Manager

Position Summary:

TCL is seeking a Supply Chain Operations Manager to serve as a key operational leader supporting our El Paso/Juárez supply chain network. This role is responsible for the day-to-day execution and performance of cross-border inventory flow, warehouse operations, transportation, and customer order fulfillment. The ideal candidate is a hands-on supply chain leader with strong experience in logistics, warehouse operations, inventory management, and cross-border transportation. This individual will serve as the primary operational link between 3PL warehouse partners, transportation providers, Demand Planning, Order Management, Import Logistics, and other internal teams, ensuring inventory and customer orders move efficiently and reliably through the network.

This role will play a critical part in identifying operational risks, driving timely resolution of issues, holding external partners accountable to service expectations, and continuously improving cost, service, productivity, and overall supply chain performance.

Duties & Responsibilities:

Supply Chain & Warehouse Operations

Lead daily supply chain and warehouse execution across the El Paso/Juárez operation

Oversee 3PL warehouse performance, including receiving, inventory accuracy, order fulfillment, shipping, and operational exceptions

Monitor open orders, inventory availability, shortages, inbound supply, warehouse capacity, appointments, and shipment status

Ensure customer orders are scheduled, fulfilled, and shipped within required delivery windows

Coordinate inbound inventory from Juárez with warehouse capacity, customer demand, and outbound shipment requirements

Establish strong operating routines with 3PL partners to ensure consistent execution and service performance

Transportation & Cross-Border Logistics

Monitor transportation activity, including carrier performance, missed pickups, appointment issues, shipment delays, and other transportation exceptions

Partner with Import Logistics and transportation providers to ensure timely movement of inventory across the U.S./Mexico border

Identify and resolve cross-border operational issues that may impact inventory availability or customer commitments

Coordinate with internal and external partners to proactively manage supply chain disruptions and at-risk shipments

Inventory & Order Fulfillment

Partner with Demand Planning and Order Management to identify inventory shortages, supply constraints, and customer orders at risk

Monitor inventory availability and movement to ensure alignment with customer demand and fulfillment requirements

Investigate and resolve inventory discrepancies, receiving issues, ASN/EDI errors, BOL discrepancies, and warehouse-system exceptions

Maintain visibility into inventory and order status across the supply chain and proactively escalate risks

Drive corrective actions to improve inventory accuracy, order fulfillment, and customer service levels

Operational Performance & Reporting

Track and report key operational KPIs, including shipments, appointments, shortages, inventory accuracy, warehouse performance, carrier performance, and service levels

Analyze operational trends and identify key drivers of service, cost, and productivity performance

Provide regular updates on operational risks, exceptions, and corrective actions to leadership and cross-functional stakeholders

Conduct root-cause analysis and implement corrective actions for recurring warehouse, inventory, transportation, and service issues

Hold 3PLs, carriers, and other external partners accountable for agreed-upon performance expectations

Process Improvement & Operational Excellence

Identify and implement opportunities to improve supply chain cost, service, productivity, and operational efficiency

Establish standardized processes and operating routines across warehouse, transportation, and cross-border activities

Drive continuous improvement initiatives across the El Paso/Juárez supply chain network

Support process and system improvements, including ERP, WMS, EDI, and other supply chain technology initiatives

Develop strong working relationships with 3PLs, carriers, and internal cross-functional teams to improve overall supply chain execution

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.

Physical and Work Environment Requirements:

Working Conditions

This is an on-site position based in El Paso, TX

Regular presence and coordination across the El Paso/Juárez supply chain operation is required

Occasional travel may be required to support warehouse operations, carrier meetings, supplier or customer requirements, and internal planning sessions

Typical office and warehouse environment with extended periods of computer-based analytical and operational work

May require occasional time in warehouse, loading, receiving, and distribution areas

Cognitive and Physical Demands

Daily: Extended periods of computer work, operational monitoring, data analysis, reporting, and communication with internal and external stakeholders.

Frequent: Application of professional judgment to prioritize operational issues, assess supply chain risks, coordinate corrective actions, and make decisions aligned with company policies and customer requirements.

Occasional: Walking through warehouse and distribution environments, including exposure to loading, receiving, shipping, and other operational areas.

Qualifications:

Must Have:

Bachelor's degree in Supply Chain, Logistics, Business, Operations, or a related field

5+ years of experience in supply chain, logistics, transportation, distribution, or warehouse operations

Strong experience managing or overseeing 3PL warehouse operations

Experience with U.S./Mexico cross-border logistics and supply chain operations preferred

Strong understanding of inventory management, order fulfillment, transportation, warehouse operations, and distribution

Experience supporting high-volume retail, distribution, or channel-driven business models preferred

Strong analytical, problem-solving, and Excel skills

Experience working with ERP, WMS, EDI, transportation management, and related supply chain systems

Strong vendor-management and partner-accountability skills

Strong communication and stakeholder-management skills

Ability to manage multiple priorities and operational issues in a fast-paced, cross-functional environment

Strong ownership mindset with a proactive approach to identifying and resolving issues

English/Spanish bilingual capability required/preferred

Nice to Have:

Experience supporting major U.S. retailers or high-volume distribution environments

Experience managing cross-border operations between the United States and Mexico

Experience with consumer electronics or other high-volume, fast-moving product categories

Advanced Excel skills, including data analysis, reporting, and operational modeling

Experience with SAP, Oracle, or other enterprise ERP platforms

Experience with CTPAT/Trade compliance

Experience with WMS, EDI, ASN, BOL, and retailer-specific operational workflows

Experience with transportation management systems and carrier performance management

Experience leading process improvement, automation, or supply chain digitalization initiatives

Experience managing 3PL relationships and contract logistics providers

Strong understanding of retail compliance and customer-specific fulfillment requirements

Experience working in a global or cross-border organization, particularly supporting HQ teams based in Asia

Mandarin Chinese language proficiency

Benefits:

Vacation: Starting at 5 days per year

Health & Wellness Days: 10 days per year (prorated based on start date)

Paid Holidays: 12 days per year

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Compensation:

The anticipated base salary range for this position ranges from $80,000 - $120,000 annually. Actual compensation will be determined based on job-related factors, including skills, experience, education, training, certifications, and business needs.

Employment Authorization:

Candidates must be legally authorized to work in the United States at the time of hire. TCL North America does not currently sponsor employment visas for this position.

We are committed to fostering a diverse and inclusive workplace where everyone is treated with dignity and respect. We provide equal employment opportunities to all applicants and employees and prohibit discrimination and harassment on the basis of any characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, business needs, and lawful work authorization requirements. We provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs and practices. Applicants requiring an accommodation in the application or interview process may contact na.hrsupport@tcl.com.

Actual compensation will be determined based on job-related factors, including skills, experience, education, training, certifications, and business needs. This is the anticipated compensation range.

North America Pay Range$80,000—$120,000 USD