Product Growth Manager
Required skills
- Product Engagement Manager
- growth
- product engagement
- lifecycle/CRM
- engagement metrics
- conversion metrics
- Braze
- data
- hypothesis
- SQL
Nice to have
- SMS/RCS
- transactional messaging
- in-product experiences
- targeting
- triggers
Role summary
Thatch is seeking a Product Engagement Manager to enhance user experience across their platform. This role involves identifying and resolving user friction points for members, employers, and brokers. The manager will build and test engagement strategies using tools like Braze, focusing on lifecycle journeys, messaging triggers, and product improvements. Responsibilities include owning communication logic, developing new engagement methods, and collaborating with Product and Engineering teams. The ideal candidate has 5+ years of experience in growth, product engagement, or CRM, with a proven track record of improving key metrics. Hands-on experience with CRM platforms and data analysis is essential. Experience with multiple engagement surfaces, SQL, complex customer journeys, regulated industries, and AI is a plus.
About Thatch
For most people, health insurance is something that happens to them: a plan chosen by someone else, with little room to fit their life. Thatch is changing that. We help companies give every employee a real healthcare budget instead of a one-size-fits-all plan, so people can choose the coverage and care that works for them, and employers get predictable costs they can control.
It’s a simple idea, but making it real means solving hard problems across healthcare, payments, and technology, and we’re just getting started. We look for people who like solving complex problems, use good judgment, and are comfortable working through ambiguity. People here care deeply about our customers, take real responsibility for what gets built, and are driven by doing work that matters.
About the role
Getting started with Thatch should be simple. But for a small business choosing health benefits, there are real decisions to make: budgets, contributions, eligibility, and getting employees enrolled. Every employer who gets stuck is a team that doesn't get coverage.
We're looking for a Product Growth Manager to turn more signups into employers who invite their teams to Thatch. You'll own that conversion metric end to end, identify what's getting in the way, and find ways to move it.
The solution might be a better onboarding experience, a timely nudge, a new incentive, or getting the right employer connected with a real person. You'll experiment, ship improvements with Engineering and Design, and build a growth engine that helps more businesses offer health benefits.
What you will do
What we're looking for
Experience that stands out
How we work
What to expect
We aim to keep the process thoughtful, rigorous, and efficient. Most candidates complete it within three weeks. You can expect:
