Service Support Coordinator
Role summary
A reliable and detail-oriented Service Support Coordinator is needed for a fully remote role to manage client requests, coordinate service tasks, and ensure smooth operations. The role involves using established systems to support daily operations, track progress, and maintain clear communication. Key responsibilities include coordinating service requests, communicating with clients and team members, tracking updates, maintaining digital records, and ensuring timely task completion. The ideal candidate is organized, tech-savvy, comfortable working independently, and possesses strong communication skills. Experience in customer service, coordination, administrative support, or operations is preferred.
We're looking for a reliable and detail-oriented Service Support Coordinator to assist with managing client requests, coordinating service-related tasks, and ensuring operations run smoothly from start to finish. This fully remote opportunity is ideal for someone who enjoys working with people, staying organized, and keeping workflows efficient and on track.
In this role, you'll use established systems, tools, and training to support day-to-day operations, track progress, and maintain clear communication across tasks. You'll work independently while ensuring accuracy, professionalism, and consistency in every aspect of your work.
What You'll Do:
Coordinate service requests, timelines, and task progress
Communicate with clients and team members to gather and confirm details
Track updates, monitor outstanding items, and follow up as needed
Maintain organized digital records and service documentation
Ensure all tasks are completed accurately and on time
Assist with workflow coordination to keep operations running efficiently
Support a positive and seamless client experience
What We're Looking For:
Strong communication and organizational skills
Ability to manage multiple tasks and prioritize effectively
Experience in customer service, coordination, administrative support, or operations (preferred, not required)
Comfortable working independently in a remote environment
Detail-focused, dependable, and proactive
Tech-savvy and able to learn new systems quickly
Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM
Why This Role Stands Out:
Fully remote flexibility
Structured onboarding and ongoing support
Clear systems and processes designed for success
Opportunity to build valuable coordination and support skills
Supportive and collaborative team environment
