Referral Coordinator| Referral Coordinators| Full Time| Days
Required skills
- Referral Coordinator
- referral policies
- payer requirements
- Managed Care Matrix
- authorizations
- scheduling
- stakeholders
- providers
- payers
- patients
Nice to have
- Medical Terminology
- Computer experience
Role summary
The Referral Coordinator is responsible for processing referral requests for all providers within the clinic module, ensuring necessary referral/authorization numbers are obtained. This role involves attending training, staying current on policies and payer requirements, processing referrals and authorizations, coordinating appointments, communicating with stakeholders, and documenting information in appropriate systems while providing excellent customer service.
This position is responsible for processing referral requests for all providers practicing within the clinic module and ensuring that when needed, referral/authorization numbers are obtained for these services.
Responsibilities
Attends Referral training class and various referral system training classes within 1st month of employment. Attends and actively listens and participates in the regularly scheduled Referral Coordinator meeting. Remains current on referral policies and procedures, payer requirements and Managed Care Matrix utilizing the various on-line resources.
Processes referrals for services requested by Providers within established guidelines.
Obtains authorizations for referrals and schedules appointments as appropriate and within required timeframes. Coordinates appointment date, time and location with patients.
Processes requests for additional referrals/authorizations when requested by providers.
Assures referrals are maintained within appropriate network or payer requirement.
Communicates with all stakeholders, staff, providers, payers and patients as appropriate and per procedure.
Documents required information into the appropriate systems.
Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers.
Qualifications
Experience Requirements:
2 years - Diagnosis and Procedural coding - preferred
2 years - Experience in the field or in a related area - required
2 years - Customer service - required
2 years - Third party payers (insurance carriers) using commonly used concepts, practices and procedures in the field required
Preferred Experience:
Computer experience - preferred
Education:
High School Diploma or GED equivalent - required
Certificate Medical Terminology - preferred
Travel
Up to 10%
UFJPI is an Equal Opportunity Employer and Drugfree Workplace
