Customer Service Department Manager - Bilingual
Required skills
- Bilingual
- English
- Spanish
- Customer Service Management
- resolve escalated customer issues
Nice to have
- high-performing team environment
- top-notch customer service
- increase efficiency
Role summary
Uline is seeking a Bilingual Customer Service Department Manager for its Texas Branch in Irving. This role involves managing daily customer service operations, training team leads, evaluating procedures, and resolving escalated customer issues. The ideal candidate will have a Bachelor's degree, 3+ years of customer service management experience, and be fluent in both English and Spanish. The position requires the ability to coach and develop high-performing teams and improve efficiency. This is an on-site, full-time position with a salary range of $85,000 to $100,000 per year.
Customer Service Department Manager - Bilingual
Pay from $85,000 to $100,000 per year
Texas Branch - Irving, TX
Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Bilingual Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
Manage the daily activities of various Customer Service departments.
Evaluate team procedures and identify areas for improvement.
Review performance reports and suggest ways to increase efficiency.
Resolve escalated customer issues promptly.
Minimum Requirements
Bachelor’s degree.
Bilingual (English / Spanish) - fluent in both verbal and written forms.
3+ years of customer service management experience.
Demonstrated ability to effectively coach and develop a high-performing team.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Best-in-class, clean, modern air-conditioned facilities.
First-class fitness center and beautifully maintained walking paths.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
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