RiseMe
Via Transportation logo
Via Transportation Verified
Transportation, Logistics, SaaS, Urban Tech, Public Transit

Quality and Safety Manager

Dallas-fort Worth, TXOnsiteFull TimeManager / HeadPosted 21 days agoVisa sponsorship available

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

  • safety
  • service quality
  • operational efficiency
  • driver supervision
  • driver training
  • performance management
  • incident response
  • service standards
  • DOT compliance
  • ADA/paratransit compliance

Nice to have

  • transit supervision
  • transportation management

Role summary

Via is seeking a Quality and Safety Manager to oversee safety, service quality, and operational efficiency in transit services. This in-person role involves extensive on-the-road supervision (85% of the time), driver training, performance management, and incident response. The manager will ensure compliance with safety protocols and DOT regulations, provide coaching, and handle urgent operational issues. Ideal candidates possess strong leadership, problem-solving, and communication skills, with a background in transit or transportation management being preferred.

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Quality & Safety Manager you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.

**This is an in-person position with the expectation that you will be in the field 5 days per week weekend included**

What You’ll Do:

  • Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
  • Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
  • Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
  • Deliver hands-on coaching on best practices, safety procedures, and service expectations.
  • Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
  • Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
  • Review and assess complaint reports, driver feedback, and training session documentation.
  • Conduct training needs assessments and implement necessary improvements.
  • 85% on-the-road supervision, 15% training and administrative duties.

    • Who You Are:

  • Experience in transit supervision, transportation management, or a similar field preferred.
  • Strong leadership skills with the ability to mentor and guide drivers.
  • Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
  • Strong communication skills for effective feedback delivery and conflict resolution.
  • Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.
  • Successful completion of a pre-employment physical exam, drug test, criminal background check, and motor vehicle records check is mandatory for employment.

    • Compensation and Benefits:

  • Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary: $21-23 / hour

    • There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

    Via is an equal opportunity employer.

    Ready to apply?
    You'll be redirected to Via Transportation's application page.

    Similar roles

    See how RiseMe works

    Match, tailor, and prep so you send fewer applications and land more interviews.