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Vestmark Internship Program Verified

Technical Production Operations Engineer Co-op

WakefieldHybridInternshipPosted 10 days ago

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Required skills

  • technical operations
  • enterprise software support
  • financial sector
  • automated batch processing jobs
  • issue resolution
  • escalation
  • proactive issue prevention
  • customer service
  • documentation development
  • shift work

Nice to have

  • MS Windows
  • SQL
  • Dynatrace
  • multiple competing priorities
  • cross-functional teams
  • good judgment

Role summary

A Technical Production Operations Engineer Intern/Co-Op supports the Production Support Operations team by monitoring automated processes, identifying issues, and assisting in troubleshooting. This role offers hands-on experience in the financial services industry, working closely with senior team members, following documented procedures, and contributing to process improvements. The position is on-site in Wakefield, MA, with specific shift hours (4:00 AM EST - 12:30 PM EST or 12:30 PM - 9:00 PM EST) and may involve participation in a 24/7 support team. Responsibilities include monitoring batch jobs, troubleshooting, documenting procedures, escalating issues, and collaborating with technical teams and internal departments to prevent issues and deliver customer service.

A Technical Production Operations Engineer Intern/Co-Op plays a crucial role in supporting our Production Support Operations team by monitoring automated processes, identifying issues, and assisting in troubleshooting efforts. This is an opportunity to develop your technical skills and gain hands-on experience in a financial services industry application. You will work closely with senior team members, follow documented procedures, and contribute to process improvement initiatives.

This is an on-site position in our Wakefield, MA office and the hours are 4:00 AM EST to 12:30 PM EST OR 12:30 PM to 9:00 PM EST.

Responsibilities:

  • Monitor and support automated batch processing jobs
  • Assist in troubleshooting and issue resolution under the guidance of senior team members
  • Document technical procedures and update knowledge bases
  • Escalate issues appropriately and collaborate with technical teams for resolution
  • Communicate with internal teams and contribute to proactive issue prevention
  • Management of client expectations – excellent communication skills are essential
  • Partner with various internal departments to deliver superior customer service
  • Proactive support for documentation development and refinement
  • Participate in shift work, potentially including evenings and early mornings as part of a 24/7 support team
  • Required Experience and Skills:

  • Interest in technical operations and enterprise software support
  • Knowledge, understanding and/or interest in the financial sector
  • Desired Technical Skills:

  • Experience with MS Windows, SQL, or Dynatrace
  • Ability to balance and manage multiple, competing priorities
  • Collaborative interpersonal skills and ability to work within cross-functional teams
  • Self-starter who can display good judgment to plan and accomplish goals in complex fast-paced environment
  • Creative problem-solving and analysis skills
  • Ability to handle problem situations quickly, inventively, and resourcefully
  • Education:

  • Progress towards a BA or BS degree (BS degree in Finance or Computer Science is a plus.)
  • Vestmark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Vestmark prohibits employment discrimination on the basis of race, color, religion, gender identity, sex, sexual orientation, pregnancy, national origin, age, disability status, protected military or veteran status, and genetic information. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-TG1 #LI-Hybrid

    Vestmark takes a market-based approach to compensation to ensure we pay fairly and competitively. Compensation for this role depends on several factors such as skills, experience, qualifications, job scope and location.

    In addition to base salary, Vestmark offers a comprehensive total rewards package, which includes, company-paid medical premiums of 90%, a competitive time-off program, and other variable compensation, if eligible.

    Salary range$19—$22 USD
    Ready to apply?
    You'll be redirected to Vestmark Internship Program's application page.

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