Medical Front Office - Patient Service Specialist
Required skills
- Greet patients
- Register patients
- Schedule appointments
- Collect co-pays
- Insurance authorizations
- Insurance verifications
Nice to have
- Front Desk experience
- Healthcare experience
Role summary
We are seeking a Patient Service Specialist to manage the front desk of our outpatient physical therapy center in Columbus. This full-time role involves greeting and registering patients, scheduling appointments, handling co-pays, managing insurance authorizations and verifications, and communicating with various external parties. The ideal candidate will provide an exceptional patient experience from the moment they arrive. Benefits include PTO, medical/RX, health, vision, dental plans, and a company-matching 401(k).
Overview
Position: Patient Service Specialist
Location: 3705 Olentangy River Road Suite 260 Columbus, OH 43214
Type of Employment: Full-time
Schedule: Monday-Friday (hours vary / 2 evenings until 7pm)
Compensation: $17.00 - $18.00/hour (pending experience)
When patients enter our outpatient physical therapy center in Columbus, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Why Join Us: (benefits for full-time at 32+ hours/week)
- Start Strong: Our mentorship and orientation programs ensure a successful transition
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
Qualifications
Minimum:
- High School Diploma or GED
Preferred:
- 1 Year Front Desk experience
- Healthcare experience
Additional Data
Equal Opportunity Employer/including Disabled/Veterans
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