Healthcare, Physical Therapy, Rehabilitation

Medical Front Office - Patient Service Specialist - Float

Cincinnati, OHOnsiteFull TimeEntry-level (exp-based)$17–$18 /hrPosted 1 month agoVisa sponsorship available

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Required skills

High School Diploma
GED
Front Desk Experience
Greet patients
Register patients
Schedule patient appointments
Collect co-pays
Insurance authorizations
Insurance verifications

Nice to have

Medical Office Experience
Insurance Verification Experience

Role summary

Seeking a full-time Patient Service Specialist to float between physical therapy clinics. This role is responsible for managing the front desk operations, including greeting and registering patients, scheduling appointments, handling co-pays, and managing insurance authorizations and verifications. The ideal candidate will provide an exceptional patient experience from check-in to check-out. Requires a High School Diploma or GED and 1 year of front desk experience. Medical office and insurance verification experience are preferred.

Overview

Position: Patient Service Specialist - Float

Location: Will be required to float to different clinics.

Home Clinic: 2751 O'Varsity Way, Rm 265, Cincinnati, OH 45221

Type of Employment: Full-time

Schedule: Monday- Friday, (8:00am - 5/6:00pm)

Compensation: $17.00 - $18.00/hour (based on experience)

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

Start Strong: Our mentorship and orientation programs ensure a successful transition
Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
Schedule patient appointments in person and via phone
Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

High School Diploma or GED
1 Year of Front Desk Experience

Preferred Qualifications:

1 Year of Medical Office Experience
Insurance Verification Experience

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement

Equal Opportunity Employer/including Disabled/Veterans

Ready to apply?

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